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Privacy Statement:
We are committed to protecting your privacy. All personal information you give us is kept confidential and protected. We will not sell or disclose any information that identifies you to a third party without your approval. The personal information you provide will help us to serve you better by ensuring our communications focus on your preferences. From time to time, Creative Illusions may send you information on new store openings in your area or new products that have been introduced.

Security:
The pages on this site associated with the "shop online" features are located on a Secure Server using Secure Socket Layer Software (SSL), which encrypts all information before it is sent to use, protecting it against unauthorized access. The most current browsers support SSL technology. We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you still have concerns about placing your order online using your credit card, simply place your order via phone: (818) 998-4899 or fax: (818) 344-4442.

Sales Tax:
Sales tax will be applied to any order that has a billing address in the state of California. Sales tax will be calculated at 8.25%.

Maximum Purchase Policy:
You can purchase a maximum of six items of a particular product or shade. There is a $500.00 maximum purchase limit for all orders (not including shipping fees and sales tax). If you are interested in becoming a Creative Illusions wholesale account, please contact us.

Order Processing:
Creative Illusions Cosmetics & Skincare, Inc. main offices will be handling all aspects of your online order. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed on the following Monday. For questions regarding the status of your order, you may contact Creative Illusions Cosmetics Customer Service at (818) 998-4899 between the hours of 9:00 a.m. and 5:00 p.m. PST, Monday through Friday, or by e-mailing to info@cicosmetics.com. Please include your order number with all inquiries.

Shipping Methods:
Please remember that you must allow 24 to 48 hours for your orders to be processed. Standard shipping takes about 7 days. We also offer 3 Day and 2 Day services.

Payment Options:
Creative Illusions Cosmetics Shop Online accepts the following credit cards: Visa, MasterCard and American Express. We are unable to accept checks, cash, credit vouchers, or gift certificates. Using your Credit Card: First enter your name exactly as it appears on your credit card. Then fill in your credit card billing address as it appears on your credit card statement. If you've already registered and signed in with Creative Illusions, this information will be filled in for you. It's easy to change or make corrections to this information - simply highlight the area you want to edit and type in the new information. It's important that you include your phone number in case we need to speak with you about your order

When you will be charged:
The credit card that you specify for your purchase will be charged when the order is shipped. If you still have questions, feel free to phone Creative Illusions Cosmetics at (818) 998-4899 through Fridays, between the hours of 9:00a.m. and 5:00p.m. PST or send e-mail to: info@cicosmetics.com.

Return & Exchanges:

If for any reason you are not satisfied with your Creative Illusions Cosmetics purchase, you may return it within 20 days of purchase to Creative Illusions Cosmetics Returns: Creative Illusions Cosmetics. 18128 Killion St. Unit 2, Tarzana, CA 91356 Returns should be sent, postage paid by you, by Secure Mail so they can be tracked. Please include your purchase receipt and our order confirmation number. If your package was damaged in shipment, save the box and merchandise and notify us immediately at (818) 998-4899. Creative Illusions does not refund shipping costs.

Browser Info:
It is strongly suggested that you upgrade your web browser to the most recent versions of either Microsoft Internet Explorer or Netscape Navigator. These newest versions of browser contain features that ensure that all the site features display and function properly. They also incorporate the latest security features, which ensure you are sending your personal information securely over the Internet. If you are using America Online you should be sure you are utilizing the most recent version of the AOL software, which includes an up-to-date browser.

Distribution Information:
All inquiries of this nature must be in writing on your company letterhead.

Please address to:
Robert Jeromin
President/General Manager
Creative Illusions  Cosmetics & Skincare, Inc.
18128 Killion St. Suite 2
Tarzana, CA 91356

Please do not telephone.
We cannot respond to these inquiries over the phone.


Employment Opportunity Information
For employment at our corporate office or as an account executive or makeup artist or any other business related field, please send your resume to the address listed at the top of this page or email it to info@cicosmetics.com.

 
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